Cole Strandberg: Welcome to another episode of the Collision Vision, driven by auto body News. As always, I’m your host, Cole Strandberg. Today we’re continuing our series titled Safety First, prioritizing Health in the workshop. This has a focus on one of the most important aspects of workplace health, creating a culture of safety in The Body Shop. Our guest today is Andrew Battenhorst, Body Shop manager at Pacific BMW. In addition to being all over the industry and very active in his volunteer work, Andrew is a leader with a vision for how to embed safety into the day-to-day practices of body shops. Today, we’ll discuss his strategies for building a strong culture of safety, reducing risks on the shop floor, and how prioritizing safety can ultimately improve your business. Enjoy the show. This episode is brought to you by Thrive. Ready to hit the gas on growth? Meet Thrive, the do it all small business software that can save you over 20 hours a week, attract customers, manage day-to-day tasks and keep communication simple with one powerful tool made for your auto business. Rev up your revenue today and let Thrive save you time so you can get back to doing what you love. Visit thrive.com. That’s thryv.com to schedule a demo today. Andrew, thank you for joining us here on The Collision Vision.

Andrew Battenhorst: Thank you Cole for having me. I appreciate it.

Cole Strandberg: Looking forward to a great conversation. In our pre show call I mentioned I’ve seen you before. It feels like you’re everywhere. I think yours is a name that a lot of folks know, but would ask you if you could introduce yourself in your own words.

Andrew Battenhorst: Sure. Again, my name is Andrew Battenhorse. I am currently The Body Shop manager at Pacific BM WS Collision Center. We’re about 10 miles north of downtown LA. I’ve been working in this industry for about 25 years. I also do a lot of volunteer work. I’m currently the Glendale Foothill Chapter president for the California Auto Body Association, and I’m also on the executive committee for the Society of Collision Repair Specialist. And I think I’m also currently participating in three different CIC committees. So I’m in all avenues I think where anybody could be in the industry. I’ve I’ve kind of got a little toe in each of those little segments. So it’s it’s a lot of fun.

Cole Strandberg: Jeez man, I was telling you I I’ve seen you before. Certainly your ideas collide. Presentation at SCRS as I’m doing research. By the time this airs, this will have happened, but I’ll be doing that out at SEMA this year. So really appreciate you and the content you put out and looking forward to a great conversation. I do want to dive right in. Obviously this is a conversation primarily about safety in the shop. So with your experience running a large BMW collision center operation, from your perspective, what role does safety play in day-to-day operations?

Cole Strandberg: Man, I want to dive into the EV conversation a little bit later in our chat, but I want to talk too about this. Safety first mindset could certainly be a bit of a culture shock. I would imagine if you come from somewhere that that’s not always front of mind. How have you seen a safety first mindset kind of impact beyond safety, but culture?

Andrew Battenhorst: I think it shows, you know, obviously, I think that’s like a bare minimum requirement that you have all these safety procedures and SO PS and things in place. But I think the team, when they saw how serious I take it and I’m providing the necessary PPE, I’m making sure they’re doing safety training. We’re, we’re regularly auditing ourselves to make sure safety is being handled correctly. They see that I’m vested in it to the, to the Max that I possibly can be. I think that gives them a level of comfort, a level of peace to the unto a degree because they know this is dangerous work. They see what they’re touching and what they need to be prepared for. But I think the risk of not having that mindset is far, far greater than the effort you need to expend to, to build the infrastructure, get the logistical side of it, and then establish the culture. So it, after you hit get through that portion of it though, and it’s regularly maintained. I, I, I find that it’s not that difficult once you get through that.

Cole Strandberg: The upfront effort seems like it might be a little daunting. And so I wanna, I wanna frame this as say I have a, we have a listener today who owns an independent Body Shop and he’s sitting here thinking safety sounds like a good thing. I don’t think my guys are doing it right. What steps do you recommend that individual take to begin from scratch, essentially building that culture of safety.

Andrew Battenhorst: You got to make a decision. I think it could go one of two ways. First it would be are you do you have the budget internally? And I’m not talking about financial like the the mental budget to be able to start setting this up. And I always joke with my staff on any project you do, you know, it’s the we don’t want the snake swallowing the pig syndrome where you just bite it all off in one chunk. It’s all about tiny bite sized segments of what you know, you know, spread the project out into a wide range of steps to achieve the end goal of having that safety culture. So I think for you as a manager or an operator, you got to decide, do I have the bandwidth to even do this? If you don’t, that’s OK. There’s there’s no judgement there. But then you need to align yourself with some type of a third party company to help you with that. Here at our dealership, we use KPA. I’ve been really, really happy with them. They give a lot of flexibility and customizing the safety protocols that we need and helping us answer questions on stuff we aren’t familiar with. And then they also assist with auditing. So I think it all starts at you individually about what you have the capacity to do and then that’s going to guide you in terms of the different routes that that you can go.

Cole Strandberg: From kind of back to that culture piece from day one, walk me through the balance of of training, incentivizing and then enforcing what happens if we can’t get buy in from the team on something that’s essentially not even essentially something that is mandatory to run a safe operation.

Andrew Battenhorst: That’s happened many times where, you know, it’s easy to get into the mode of like just punishment and disciplinary action and but there has to be an intrinsic buy in from the employee and that may take unorthodox ways of, of showing them what they’re doing wrong and the potential consequence of of that. You know, I’ve had tech, I think everybody shop manager can relate to this, but I’ve had technicians that get metal debris in their eye all the time and I issue them safety glasses and I give them goggles or whatever, you know, face Shields, you name it. You know, that’s all available to them. However, sometimes they don’t get it and they have to go through some other process with me personally to do that and then to make sure that’s reinforced. You touched on on positive encouragement. Maybe that’s a gift card to Starbucks. Maybe that’s you buy and lunch or some type of of safety award at the end of the month or the end of the quarter. You can get creative with that. You can even make games like safety bingo. You can do all kinds of fun stuff where maybe it’s a, it’s an alternative approach to show the theory of what you’re trying to teach and the why. And then they start to build their own buy in around that to know that, hey, there is risk of severe injury or even death if, if I don’t comply with this. But you as a leader have to have the, the, the wherewithal to realize not everybody’s going to fit that mold. And if you are struggling to get someone to buy in, you know trying to do A1 size fits all type approach may not work for that that rogue person who doesn’t want to get in into the program.

Cole Strandberg: I think a lot of the detractors, some of the technicians with maybe a a more old school mindset might say, what’s the point? This is slowing me down, It’s hindering productivity. Any examples you can share of how how some safety components in the shop can actually increase productivity and kind of flip the script on that argument?

Andrew Battenhorst: I think that starts the. The number one way I’ve seen that is with tooling and the making sure the tooling is operating in the safe manner that it’s supposed to be operating in. You know, no tool maintenance or or partially broken tools or things out working the way that they’re designed end up opening the risk up much, much quicker for a problem to happen. So the bare minimum stuff like safety glasses, ear protection, you know, gloves, welding jackets, things like that. I’ve not had a lot of pushback from people wearing those, those items in my, in my experience. But what I have seen is when technicians have a tendency because they fix things all the time, they’ll just make a Band-Aid fix on a piece of equipment that they think is OK to get them through the job. And that’s where things can go dramatically wrong. And you as a leader have to have some type of mechanism in place to ensure proper maintenance of tooling. So that way people don’t do funny Mickey Mouse things to the equipment that gets them through the job, but maybe doesn’t resolve the the problem for the next person who’s gonna use that tool. So I’ve had a lot of a lot of experience with that.

Cole Strandberg: I’m sure I I look back and I think of different stories about shop safety of the past. Like Andrew, when did you start in a Body Shop in your career?

Andrew Battenhorst: That was 2008, 2009, right out getting out of college, Yeah.

Cole Strandberg: Beautiful. So I, I hear stories from well before then, though I’m sure you have plenty of stories as well of just some things we look at today as crazy, crazy things being done in the shop. The painter smoking a cigarette while he’s painting now that I don’t think was commonplace in 2008, but some things of that nature. Do you think we’re going to be talking about stuff that’s happening in shops today, present company excluded, ten years down the road? Like man, I can’t believe we were doing that. How much innovation do you see ahead for shop safety?

Andrew Battenhorst: It’s going to continue to evolve as quickly as the OEMs evolve with the vehicle construction. I remember when carbon fiber came out on the BMW I3, for example, and I remember going to training and seeing like we had to put on the whole spacesuit where it was the hooded white coverall tape up the, the wrists and your feet and then or you have the booties on and, and it’s like, this is some next level stuff. And the technicians were thought this is ridiculous, This is crazy. And I have one technician that actually refused to wear it and he ended up, you know, there’s the carbon fiber dust is very you can get an allergic reaction on your skin from that, similar to fiberglass insulation. And it took one experience of him dealing with that and he never did that again. And, and he made sure he wore his, his PPE, but that, that kind of stuff as the, as the adhesives that are needed to, to bond the, you know, the new materials coming out, the different types of joining methods to attach these parts together. You’re going to have different equipment that maybe operates at higher pressures, use the specialized, you know, larger or smaller types of equipment that may have other risks that we’re not even familiar with yet. So I think as, as leaders, we also have to have an eye on the future and be aware of what’s coming down the pipe, looking at repair instructions in the safety portion of those instructions to make sure are we even properly equipped to have all this stuff on hand for the guys to be safe to even do the work. So yeah, it it’s going to keep changing and and if you don’t keep up with it, you you will fall behind very quickly.

Cole Strandberg: Well put. And, and some of these new innovations that you were talking about, a lot of them are already here. You mentioned the EV piece. I want to talk about today again, I, I think we just went down a, a, a, a rabbit hole into history. And in the future I want to bring us back to present day. What are some of the most common safety risks that technicians face in? From your perspective, how can these risks be mitigated?

Andrew Battenhorst: I think a lot of it start like when you’re looking at, at body and pain technicians, proper respiratory gear, making sure your filters are changed on time and that the, the, the, the face mask or the fresh air hood or whatever you’re using is properly maintained. I see a lot of issues with that welding PPE. I I still hear about guys that are closing their eyes when they Weld while the flooding up so they don’t get the arc flash. And it’s like there’s stuff like that that I know is prevalent in the industry where it’s the old saying you don’t know what you don’t know. And I think that there’s a lot of low hanging fruit that I know we are working on at SCRS and that we try to preach as in California Auto Body Association meetings to make sure that, yeah, these are things you need to do, you know, not wearing gloves. And you know, the old joke of getting your, your welder suntan from, from welding. It’s stuff like that that is frightening to hear that in 2024 that still happens. So I think the education piece continually needs to be reinforced from outlets like what we’re doing today, whether it’s CIC or, or SCRS at SEMA, anything like that, that the message still needs to be reiterated. Because as shocking as that sounds, I think there’s a good part of the country that has just kept old habits from from that are passed from like older technicians that are passed on to younger guys. Like you don’t need any of that, you’re going to be fine kind of mentality. And that’s that. That is not the case.

Cole Strandberg: Nope, absolutely. And coming from the equipment industry, I know about that mentality. I’ve always done it this way. This is the way I’m going to keep doing it with safety. We we can’t have that level of of satisfaction with what you’ve always done. Whenever we talk about the collision repair industry, generally a term that can come up is liability. Whatever the the circumstance is, whether it’s the liability of, of putting cars back on the road and ensuring the drivers and the owners of those vehicles are safe, or the liability of something happening within a shop. Making sure with all these new technologies, everything that’s happening, you are giving your employees and your technicians everything they need to be safe. And you touched on the equipment piece. I want to dive a little bit deeper. How do different equipment maintenance programs and housekeeping practices contribute to a safer working environment, and how can you ensure that that’s being done?

Andrew Battenhorst: There’s a couple of different schools of thought to that. I mean, we, we, you know, properly operating piece of equipment is gonna do what it’s intended to do. The guys don’t like to be interrupted, obviously, when a piece of equipment fails. So there’s the productivity aspect of having correctly serviced equipment in use regularly. And then there’s also the, the, the problem that I see more often than not is the lack, the lack of the maintenance being done and the erosion of morale that can take place from not doing that. And that’s a very real, real thing. My dad always saw me when I was a kid. If you’re going to do a job, use the right tool to do the job and make sure that that tool works before you get started on that, on that, whatever it is that you’re going to do. And I’ve always tried to keep that mentality as I became a manager and I knew that that was going to be my responsibility. But I think that there are there are managers that look at that as a nuisance and an additional cost to that they have to be in charge of. It’s no different than maintaining your car. If you don’t change the oil in your car, your engines going to grind up with sludge and it’s going to possibly need to be rebuilt. And that cost of rebuilding that engine is now probably astronomically higher compared to if you had just done the oil changes at the regular intervals. So I think the mindset is, is it’s expensive, it’s time consuming to do equipment maintenance. But when you look at the owner’s manuals for even something like your seam sealer gun, I mean, that’s funny. We’re talking about that. I have one on my desk right now. I was looking at maintaining something. The regular maintenance to take care of something is very small and it’s a very small window of time you need to spend to take care of it. But again, if that gets ignored and years go by and it’s not taken care of, now the cost is very, very high. So there are a lot of tools out there. Again, you can pay people to maintain your equipment for you, but there are other simple tools that you can use to be, and you know, on top of that and come up with schedules and maintenance logs and things like that. So it’s not the end of the world. And, and you’re carving out maybe 15 minutes to address some maintenance rather than now production’s interrupted, the tool is broken. You’re looking at buying a new tool instead of repairing what you had. And now you got technicians that aren’t producing any hours for you and you’re now you’re in a real tough spot.

Cole Strandberg: It’s an investment with a very clear ROI, both from a business standpoint of morale, well, business and morale and beyond. So it makes total sense. I try not to get on a pedestal here and sell things, but man, I feel really good about selling safety and investing in safety for your employees that I’m OK to just rally the troops for what when when you’re I’d love that you have an example right here on your desk checking in on on different. That’s incredible. What do you look for too? If you’re going back and and walk in the shop with a safety mindset and you haven’t had had this kind of approach to it in a little while, what pieces of equipment are you looking at? What are you looking for? What are some red flags that people might know?

Andrew Battenhorst: I would say start with the most highly used pieces of equipment in the shop. So you’re probably talking about your dead pulling equipment, your welders, plastic repair tools, maybe seam sealer and, and caulking guns on the body side. On the paint side, you’re looking at spray guns, you’re looking at fresh air systems, the spray boots themselves, the prep stations, things like that. So I would, I would say it, you know, when I’m doing reviews of my equipment, I have it broken down into three different segments. I have weekly checks that I do. I have monthly checks and I have semi annual checks. And I can either, there’s two ways I like to do it, either with my, my Outlook calendar, I could schedule stuff out or I have, there’s a, there’s a, there’s a barcode system called VR Code, which is powered by bit RIP software. I’ve talked about this before at other SCRS events. You can make checklists and generate like a, it’s similar to AQR code and A and a barcode combined. But there’s digital tools that you can add to that to, to make it so you put that sticker on the tool and now you have a record of all the history of maintenance on that tool that you input. You can add photos to it or instructions, video owner’s manuals, things like that. I’ve even added QR codes in the shop where you can generate the QR code could generate an S, an SMSA text message to whoever you want to me or to a production manager or anybody. And that will it could be pre populated to say, hey, Andrew, there is a problem with the welder. Come look at it when you have a moment. So the technician doesn’t have to leave their stall. They can send me a message very quickly. And then when I get a moment, I can walk out there and investigate, hey, what’s the problem with this? And let’s come up with a plan. Is it something we can fix ourselves or is it something I need to send out? However that may work, that’s free. So I you don’t have to spend any money to set that system up in your shop today. And that’s what I love about it is I’m looking for the most simplistic, efficient way to do this task because it’s not the most glamorous, it’s not the most fun thing to do during the day. But when the guys see me out in the shop doing this stuff, they are also more prone to be careful with the tools and to take care of them because they know I’m the one fixing it. It’s usually if something goes wrong up to a degree of of, you know, certain things, right? So they’re like, when they see the tool broken down in my office, take it apart. Now they know that like, well, we should probably be a little more careful with this. We don’t want to make his life a little bit harder. But again, not every manager is going to do what I do and take tools apart. But there’s some structure you can add to it to help you make the decision on who’s going to help, you know, fix that or extend it out or whatever that is for you.

Cole Strandberg: Love it. Let’s let’s talk Eva little bit. We’ve had a couple different guests from some EVOES, Kelly Logan, Jake Rodenroth, both friends of mine. It’s always shocking at some of the risks associated with repairing EVs. Walk me through some of those risks. Talk me how you address that, how you ensure training is is continued with a real focus on safety.

Andrew Battenhorst: Yeah, there’s there’s tremendous risk. I mean you’re talking with the voltage that’s running through these systems is enough to kill you very, very quickly. There’s a lot of infrastructure we’ve had to add into the facility to make sure we’re safe. So you’re talking like safety barriers around around the car. Do we have the locks, special locks that have only A1 unique key to that lock. We have signage demonstrating that this vehicle’s been safely locked out. Here’s the phone number for the technician if you need to call him and he’s not at the car. We have a buddy system in place where if someone is deactivating a high voltage system, there’s a buddy standing by with the with the, with the safety hook to in the event that there was a prom. I’ve even gone to the extent of we have a a log for the lineman’s gloves to ensure that the gloves when they’re signed out, they’re tested in front of me. I have the little air pump to inflate the glove and sure that it has no pin holes in it. And we even have the protective gloves for the protective EV, you know, lineman’s gloves to ensure that the gloves don’t get damaged. We put in dates on this equipment. So we know because like the lineman gloves have a six month life span to them. So we want to make sure that there’s, you know, they’ve got the guys know that hey, this needs to be destroyed after this particular date. So there’s a lot of precautions that go into that and having, I’ve even added, you know, signage in the shop. We have the EV safety blankets, the fire suppression blankets, halon fire extinguishers. So there’s a significant investment of time, training and, and, and reinforcement that has to go into that creating that culture. And I think they, once they see the seriousness that I’m putting behind it and I’m leading by example, that sets the tone for the rest of the team. Because if I slack off on this, they’re gonna think that, well, it’s not that important to Andrew. It’s probably not that big a deal for me.

Cole Strandberg: Man, yeah, see that always just rattles me a little bit when talking about EVs. It’s we’re talking life and death matters here and well worth the investment. Of course, if I were to ask you to share a scenario where addressing a safety issue prevented a major incident, is is there one or two issues that might come to mind?

Andrew Battenhorst: I have not had any serious incidents aside from minor things like small, you know, the guy, you know, you’re getting a small cut on your hand or you know, maybe debris in your eye. That’s probably the worst I’ve ever seen in my experience. Or maybe a finger injury, something like that. But beyond that, I think just especially with the EV stuff I got, I let them know when we started to take on that work. Like, hey, there’s a lot that we’re going to need to invest in terms of both your your requirements as a technician and my requirements as an employer to make sure we both are addressing the concerns safely upfront. And thankfully, I’ve not had any severe problems take place here. Whether I mean, you can, even if you’re going away from the EV stuff for a moment, even like annual training on on, on using A2 post lift. You know, people may fall into bad habits of not using a lift correctly and maybe they use a block of wood instead of using a pad, like what the tool or like the lift is supposed to have. Like having an eye for that stuff and knowing what’s wrong and knowing what’s right. That that starts to again, set a culture, set a standard, set a limit to what I will accept and what they will they will accept from me. Yeah. That, that, then that by having that I I think I’ve been very fortunate to avoid having any severe catastrophes like what you’re suggesting could possibly happen.

Cole Strandberg: Job. Great. Great to hear. Yeah, a testament. Now you have a reputation for safety. You must. It’s why we reached out to you when we wanted One Shot Manager to talk to us about safety. There are a ton of great managers out there who are great at safety too, but apparently you’re the guy, which is awesome. Do you think that you and your organization having a reputation for safety impacts the ability to attract and retain top talent?

Andrew Battenhorst: Big time. I mean, I’ve been fortunate and I’m not trying to brag, but I know most of the industry is struggling with retaining talent and attracting talent to their shop. When people come through for interviews with me and they tour the facility and a lot of them are shocked to hear like, yeah, I’ll give you a welding jacket if you’re going to be welding if you need, you know, if you’re going to Weld for me, I’m going to give you a welding helmet if you’re, you know, and whether that and that’s all aspects of every role in the shop that may have a safety risk with the, with the position that they’re doing or the task that they’re doing. So at that, that I, to me that is a minimum. And that’s just something that how I hold myself and how I hold this, this company for, for what we need to do. But I, I, I do find that it, it disturbs me to a degree that that separates me from other, other operations and other shops. That that makes me attractive because I have these things. But that only motivates me more to help the industry and show that, that these are all minimum things that that although there may not be looked at as a direct benefit per SE of working for me or working in this shop. That is something that that I think that if you want to separate yourself from the rest of the industry that’s struggling to do those things, yeah, it can. But I don’t I don’t want it to be used as a bragging point. I don’t want it to be used as as something like that, something like that. And that’s where, you know, doing talks like this today. I hope I can maybe lend a perspective to other managers that this is something that should just be a standard, not not something as like that’s a perk or a luxury of, of working here.

Cole Strandberg: Sure. Well, I don’t, I don’t think we need any sweeteners to this. I think everyone from a human level understands the positive. I think from a cultural perspective, people are going to get that as well. Talk to me about safety. From a perspective of profitability, we know if you can retain and attract good talent, you’re likely to have better luck with with increased profitability as well. But how do you relate those two?

Andrew Battenhorst: I mean, look at just from an efficiency standpoint of having your people all in the shop each day working. If you have people that are routinely getting injured or or routinely not able to produce the work they need to produce because of faulty equipment or or unsafe equipment or missing equipment or whatever that may be, yeah, your productivity is going to suffer. You’re going to have inconsistent output each day. You’re going to have work that gets batched through the shop in bunches rather than having a nice constant even flow. And I think once you start to make these kinds of cultural shifts in your operation with safety, you’ll start to see that the interruptions each day start to diminish and go go away. And then morale and everything starts to become a lot better. We’re all about work life balance here. And I don’t want to add any more stress to the work that we’re doing the work itself, as hard as it is and the end carrying the safety risk with doing the work. If, if I have to, if I have a, an operation that is lacking on those safety items. And I’m, and I’m now asking people to produce that same level of work at a high standard with like a saddle on their back of these problems. I, I, I would feel guilty. I would feel terrible at the end of the day because that’s, that’s not a place I would want to work.

Cole Strandberg: Sure. Nope. Well put. I want to kind of bring all of this to a good stopping point and this is going to be somewhat repetitive, but I want to drive it home again, putting that that shop owner’s hat who says, hey, I might not be investing in safety as much as I should be. What advice would you give to that shop owner who might be hesitant to invest in safety measures and how can they start small and and make a big impact?

Andrew Battenhorst: I think there’s, there’s two things here. You can either instill fear right into a manager to do these things because there’s liability, you can get sued, you can get OSHA coming into your shop and looking at things going wrong. So there’s the fear motivator of like, yeah, you better get your stuff together so that way you don’t have this going on, right. We touched on the efficiency side where that lends to the, the motivator of positivity and being in a safe environment, a clean environment with well maintained equipment. That’s great for the team and the and the staff, but I think if you’re choosing a way to get started, I would start to look at the low hanging fruit of the common things that that I mentioned earlier about welding, refinishing, using certain chemicals, respiratory protection. Maybe choose four or five items, do an audit in your shop to see what the needs are. Find out what where there’s some deficiencies and start then making some investments either financially in your budget you do each year, set aside money for that. Have a safety budget if you’re if you’re struggling with that in terms of the financial side. And then setting up regular, whether that’s quarterly, maybe small mini trainings for the staff when it’s in the summer, you do like heat illness prevention or you know, maybe it’s about a safety theme that’s been a prevalent problem in your shop. Choose a couple subjects to touch on. Go over best practices and then being just walking the floor, looking at the equipment that they’re using, making sure it’s safe and that it doesn’t need repair and even looking at the at the technicians and making sure that stuff they have on is not worn out or broken or or even just missing. Those are I think some like maybe the four or five high level steps that you could start to do again, chip away at it in small bite sized chunks for what you can manage. It is 100% overwhelming to try and go at this and be like, I’m, I’m going to develop all of this in the next three weeks and then I’m going to deploy it all at one time and hope for the best. And that never works. So don’t, don’t feel like it has to be like a Sprint up Mount Everest all in, in that time frame. Break it down, take your time and the guy and the and the team that you’re running will start to feel like you’re making, you know, concerted efforts to improve the situation they’re in.

Cole Strandberg: I love it. It’s, it’s an investment, but it’s probably an investment with the highest possible potential. RO I, I mean it, it just, it makes sense from a lot of different perspectives. Andrew, it’s been an absolute pleasure, Sir, for people who wanna learn more or connect with you, where can they do that?

Andrew Battenhorst: You can reach out to me on LinkedIn, that’s I’m pretty active on there with posting and then even just e-mail. You can even call me. I don’t mind if you share my information. That’s fine too. I’m always at. I travel to every CIC event across the country. I go to see my every year. I’m very active in the Los Angeles market. Come to a California Auto Body Association meeting, you’ll find me there too. So it’s hard to miss me.

Cole Strandberg: That is all for today’s episode of The Collision Vision. I hope you enjoyed our conversation with Andrew Battenhorse on building a culture of safety in the collision repair industry. If you found today’s episode insightful and or entertaining, be sure to give The Collision Vision a follow wherever you listen to your podcast and on YouTube where The Collision Vision lives in video form. Please feel free to leave us a review and share the episode with your network as well to help us continue the conversation. On behalf of the Auto Body News team and myself, thank you for coming along for the ride.

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